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FAQs

Frequently Asked Questions

If you can not see the answer below to your question, feel free to contact us at hello@danellemessaike.com or use our live chat!

 

SHIPPING

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

3-7 days to process your order then it will be shipped to you, wrapped and sealed for its safe arrival. Some of our prints are made to order.

Please also allow an additional 5-10 day for custom frame orders.

We ship via Australia post & Courier services including both standard and express shipping. For Australia and International customers 

Australia Standard metro up to 4 business days for other areas, Express metro overnight.

International Economy 10+ business days, Standard 6+ Business days, Express 2-4 business days.

If you require urgently please contact us via the contact form or at hello@danellemessaike.com.

 

DO YOU SHIP INTERNATIONALLY?

Yes we do. We love seeing our products sent over to other countries and use Australia Post for all our international orders. 

Excluding framed prints.

 

HOW MUCH IS SHIPPING?

Australia: Free Standard Shipping including transport insurance

Rest of the world: Free Economy Shipping for all orders over $200 excludes framed art.

 

WILL MY PRINT ARRIVE SAFELY?

Yes! We ship our art prints in custom heavy duty cardboard tubes & boxes that are wrapped and sealed. To date we have had no damages sending these to our customers. If for some reason there is damage, we will replace it for you.

 

GENERAL

HOW LONG CAN I STORE MY ART PRINT IN THE TUBE?

We recommend framing your print as soon as possible, however, if you intend on storing it for some time, we would encourage you to take your print out of the tube and store it flat in a dry place. 

 

CAN YOU DO CUSTOM PRINTS?

YES we do custom prints! Including size variations. Danelle often works on original pieces for clients too. If you have an original art work or a custom print request feel free to email hello@danellemessaike.com.

 

I HAVE A STORE, CAN I STOCK DANELLE MESSAIKE ART & PRINTS?

We would love to hear from you. For all wholesale inquires click the button to apply now.

 

 

 

HOW OFTEN ARE NEW ITEMS RELEASED?

We release two seasonal collections a year. We do also release limited edition & original artworks in between those months, best bet is to follow us on social media to find out when our limited edition products are released. Our Instagram account @danellemessaike

 

WHO DOES ALL YOUR ART WORK?

All of our artwork are hand painted by artist Danelle Messaike's in her Studio in Melbourne, Australia. Original paintings by Danelle are her original hand painted works of art. Prints are reproduced from Danelle's original artwork in to open or limited edition fine art prints or textiles.

 

REFUNDS

 

DO YOUR ACCEPT REFUNDS?

Due to the nature of our Artwork we do not except returns or exchanges for change of mind. 

If you are not 100% happy with your order drop us a line and we'll do our best to help - hello@danellemessaike.com


The shipping services we use are via well know courier services for Australian & International postage, transport insurance is always included in your order as no extra cost. 

If you have provided incorrect or incomplete information in your order, you will be responsible for resulting delays, re-delivery charges, or loss.